{"type":"doc","content":[{"type":"paragraph","content":[{"text":"A bill put on hold may need to be canceled if the customer decides not to make the purchase. This article describes how to cancel a held bill.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Pre-requisites","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The user’s role must have access to the ","type":"text"},{"text":"Cancel ","type":"text","marks":[{"type":"strong"}]},{"text":"feature by enabling the ","type":"text"},{"text":"Hold / Recall ","type":"text","marks":[{"type":"strong"}]},{"text":"app operation for the feature in ","type":"text"},{"text":"Admin - Role - User Role - User's role","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}},{"type":"em"}]},{"text":" (Cashier etc.)","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":" - Access Rights - Normal POS","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}},{"type":"em"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The bill must contain items.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Step-by-step guide","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to the ","type":"text"},{"text":"Bill ","type":"text","marks":[{"type":"em"}]},{"text":"(or press ","type":"text"},{"text":"F4 ","type":"text","marks":[{"type":"strong"}]},{"text":"key) ","type":"text"},{"text":"> Recall Held Bill","type":"text","marks":[{"type":"em"}]},{"text":". The ","type":"text"},{"text":"Bills On Hold","type":"text","marks":[{"type":"em"}]},{"text":" window will appear.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"d4481337-0f46-4724-b916-3c86aa2f9530","collection":"contentId-29196304","height":"250"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select the desired held bill from the list.","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

By default, you can see the held bills of the terminal you are working on (since the My Terminal option is selected). But if you want to recall all the held bills of the all the terminal of the store, you can do so by selecting the All Terminals option.

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"text":"By default, you can see the held bills of the terminal you are working on (since the ","type":"text"},{"text":"My Terminal","type":"text","marks":[{"type":"strong"}]},{"text":" option is selected). But if you want to recall all the held bills of the all the terminal of the store, you can do so by selecting the ","type":"text"},{"text":"All Terminals","type":"text","marks":[{"type":"strong"}]},{"text":" option.","type":"text"}]}]}],"version":1}}}}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":250,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":19504,"__fileMimeType":"image/png","width":355,"id":"fbd4efad-15d7-4b50-b3eb-6c9e16fa54ba","collection":"contentId-29196304","type":"file","__fileName":"Recall held bill 2.png","height":639}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on the ","type":"text"},{"text":"Cancel Bill","type":"text","marks":[{"type":"strong"}]},{"text":" button.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A dialog box will appear asking you if you want to cancel the held bill. If you want to cancel the held bill, then click on ","type":"text"},{"text":"Yes","type":"text","marks":[{"type":"strong"}]},{"text":" or else click on ","type":"text"},{"text":"No","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you click ","type":"text"},{"text":"Yes","type":"text","marks":[{"type":"strong"}]},{"text":", the held bill will be cancelled and if you click ","type":"text"},{"text":"No","type":"text","marks":[{"type":"strong"}]},{"text":", then the bill will remain in the list.","type":"text"}]}]}]}],"version":1}