How can I pass on the GST reduction benefit to customers?

Please refer to the ​https://ginesysone.atlassian.net/wiki/spaces/PUB/pages/492601404 .

Do we need to version update?

Yes, to handle returns, we have released patch ​https://ginesysone.atlassian.net/wiki/spaces/GPOS/pages/496501007 .

Old handling: We calculated latest GST rate as per the transaction date.
From 2.27.3: We have released to refer original invoice’s GST rate.

How can I update tax rates for HSN?

Please update the Tax rates in HSN master of the ERP, the same shall auto flow to the POS systems. Please ensure to do this immediately with effective date of 22-Sep-25 as then it gets synced to all the POS systems.

How will POS/customer returns be handled?

As per the understanding we have received, returns should work as follows:

• For sales before 22nd Sep 2025 → Returns will follow the old GST rate as per the original invoice.

• For sales on/after 22nd Sep 2025 → Returns will follow the new GST rate.

This ensures compliance and avoids mismatch between sale and return taxation.

Case 1: Returning linking to original invoice, i.e., Return Against Bill or Exchange, then the system will automatically pull rate from the original invoice.

Case 2: Returning WITHOUT linking to original invoice, i.e., Adhoc Returns, then the system will calculate GST as per the transaction date from the master.

Note: Patch update (2.27.3) is mandatory for the above working.

How will return to HO be handled post 22-Sep-25?

GST shall be calculated as per the GRT transaction date only, i.e., new rates shall apply.

For returns in case of Franchise:

• If you are treating “Debit Note”, i.e., e-invoice is NOT generated in such cases, and thus it is treated as a “Delivery Challan” in GST context. Final GST shall be applicable as per the Sales Return credit note issued from ERP. Refer to ​https://ginesysone.atlassian.net/wiki/spaces/PUB/pages/492372056 for details on how it can be handled in ERP.

• If you are treating “Tax Invoice”, i.e., e-invoice is generated in such cases, then as per the GST law, new tax rates shall become applicable.

For returns in case of COCO stores: It is treated as Tax Invoice, refer above understanding.

We share e-receipt via third-party and applying additional promo, how can the same be shown in e-receipt?

Ginesys’s EMR has the capability to share the additional promo details to your e-receipt vendor. For that your e-receipt vendor has to enable displaying additional promo details. Please get in touch with your e-receipt vendor to enable the same.

Does additional promo apply even when regular promo is not applied?

Yes, additional promo is independent of regular promo.