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Cannot Revert Store to Store Transfer Documents
Cannot Revert Store to Store Transfer Documents
SYMPTOMS
Unable to edit the transfer document at POS. Its showing below message while reverting -
Goods Receive is already done against the advice.
Advice cannot be reverted.
CAUSE
The document could not be reverted due to the following reasons -
Settlement is done at store till that document date.
RESOLUTION
- Verify the settlement at HO.
- Revert settlement from HO, run sync at both HO and POS.
- Revert the GRC which is received at destination store against GRT from POS Management> Operation> Good Received at site
- After revert GRC from HO, do sync and it will show below event GRCREVERT at HO and POS
- After sync received at Destination store, the GRC will show in Open state.
- Now delete the GRC at destination store.
- Revert the Advice from Good Receive advice.
- Do sync from Destination store. It will show ADVICEREVERT in Sent data.
- After received sync from destination store, do sync at HO, and it will upload the event for GRTREVERT for Source store.
- Now GRT will show in Open state.
- Then delete the GRT at POS.
- Void the Packed tagged in the GRT.
- Then recreate the Packet selecting the same items and then correct the details and save.
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