Gift Voucher Sale in mPOS
Zwing mPOS allows you to sell gift vouchers, manage the Gift Voucher Invoices and redeem the vouchers assigned to the customers.
To perform a gift voucher sale, you need to create gift voucher groups, set the redemption rules and sales price, and generate vouchers in the Customer Service App.
Gift Voucher Sale
Follow the steps below to sell a gift voucher:
Tap on the "GV Sale" option in the side menu to navigate to the GV Sale screen.
Click on the catalog icon to search for the voucher group.
Click on the scan option next to the checkout button to scan the voucher code directly and add the voucher to your cart.
You can also search for voucher groups by name and apply filters to narrow down the results using the available options.
Tap on the search icon to search for the voucher group by name.
You can filter the voucher groups by physical and e-voucher types using the available filters.
Clicking on the "Add" button will open the gift voucher group details and prompt you to select the voucher denominations.
The gift value and sale value are determined by the denomination selected.
If you select a fixed denomination for the voucher, the gift value and sale value will be automatically populated and will remain uneditable.
If you select a dynamic denomination for the voucher, the gift value becomes editable, allowing you to assign a value within the range configured when creating the gift voucher group.
The sale value will be automatically populated after entering the gift value, based on the sale percentage criteria set in the denomination when the gift voucher group was created.
If you enter a gift value outside the range configured in the gift voucher group during the creation of denominations, the system will display an error message: "Gift Value must be within the allowed range of x-y."
If you enter a quantity that exceeds the available stock for the voucher, the system will display an error message: "Quantity cannot exceed the available voucher count of 'n'."
Once you have entered valid values, the "Add to Cart" button will be enabled.
Click the "Add to Cart" button to add the vouchers to your cart.
You can also manually select the vouchers and add them to the cart.
Click the "Select Manually" button on the gift voucher group details side panel to view the list of available vouchers.
Select the vouchers and click the "Add to Cart" button to add the selected vouchers to your cart.
For E-Voucher groups, if the store has a limit of 10 vouchers per group within a 1-day reset duration, the system will display an error as soon as you attempt to sell the 11th voucher: "No vouchers available, will regenerate after reset period."
If there are 100 vouchers available to be sold, but no more sequences are left to generate voucher codes, the system will display an error: "Voucher Quantity Exceeded Available Sequence."
The "Select Vouchers Manually" option is not available for E-Vouchers, as they are not pre-generated and are created at the time of sale.
Assigning the recipient's phone number is mandatory for E-Vouchers and optional for Physical Vouchers.
Click the "Assign Phone" button to assign the recipient's phone number to the voucher.
Clicking the "Assign Phone" button will open the "Assign Phone" panel.
You can enter the phone number manually in the "Phone Number" field.
If you have tagged a customer to the bill, the "Use Customer’s Phone Number" button will be enabled. Clicking this button will assign the phone number associated with the bill to the voucher.
Click the "Save to Cart" button to save the phone number assignment to the selected voucher.
Click the "Assign to All Vouchers in Cart" button on the Assign Phone side panel to assign the entered phone number to all the vouchers in the cart at once.
Click on the assigned phone number tag and tap the cross icon to remove the assigned phone number.
Clicking the cross button will successfully remove the assigned recipient phone number.
You can remove the vouchers one by one from the cart by clicking the cross button next to each voucher in the cart.
Clicking the cross button will remove the voucher from the cart.
You can also remove all the vouchers from the cart using clear cart option.
Click on three dots and select the clear cart option on GV Sales screen.
Clicking the "Clear Cart" button will remove all the vouchers from the cart.
Tag the customer to the bill and click the "Checkout" button.
Clicking the "Checkout" button will redirect you to the checkout page.
Complete the payment using the listed Methods of Payment (MOPs).
Click the "Print Invoice" button to print the invoice.
Click the "Share Invoice" button and enter the email address or phone number to share the invoice.
The voucher details, including the voucher code, voucher PIN, and validity, will automatically be shared with the recipient's phone number, along with a consolidated message sent to the tagged customer's phone number upon invoice creation.
Congratulations! You have successfully completed the Gift Voucher Sale process.
View Gift Voucher Invoices
Tap on GV Invoice option on the side card menu to navigate to GV Sale screen.
Click on search icon and enter the invoice number to search the invoice.
Click on filters icon at the top right corner to filter the invoice.
Select the date range to filter the invoices within the date range selected.
You can also Sort the Invoices in the latest created first or Oldest created first order using the filters.
Click on Apply button to apply the filters.
Click on any invoice to view the details of the GV invoice.
You can view the voucher details in the invoice by clicking on Vouchers tab.
Mark Gift Vouchers Invoices as Void
Tap on three dots on Invoice Summary and select Void Invoice option.
Add any additional remarks along with the reason for voiding the invoice.
Type "VOID" followed by the last four digits of the invoice number. For example, if your invoice number is G7089013O2E00009, enter "VOID0009" in the given field.
Tap on "Confirm Void" to void the invoice.
Select the MOP (Method of Payment) to refund the amount against the voided invoice. Tap on "Issue Refund" to initiate the refund process.
You've successfully voided the invoice.
The gift voucher contained within the gift voucher invoice is no longer redeemable once the invoice has been voided.