{"type":"doc","content":[{"type":"paragraph","content":[{"text":"In cases of issues like wrongly entered items, MOP, etc., that particular POS Bill can be voided. This article describes how to void a POS Bill.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Prerequisites","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The user’s role must have access to the ","type":"text"},{"text":"Void Bills ","type":"text","marks":[{"type":"strong"}]},{"text":"feature by enabling the ","type":"text"},{"text":"Allow to Void Bills ","type":"text","marks":[{"type":"strong"}]},{"text":"app operation for the feature in","type":"text"},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":"Admin - Role - User Role - User's role","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}},{"type":"em"}]},{"text":" (Cashier etc.)","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":" - Access Rights - Normal POS","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}},{"type":"em"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The bill to be voided must be present in the system.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Step-by-step guide","type":"text"}]},{"type":"paragraph","content":[{"text":"The process is divided into the following steps:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Open the POS module in GINESYS POS.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on the ","type":"text"},{"text":"Bill ","type":"text","marks":[{"type":"strong"}]},{"text":"(or press ","type":"text"},{"text":"F4 ","type":"text","marks":[{"type":"strong"}]},{"text":"key) and click on the ","type":"text"},{"text":"Void ","type":"text","marks":[{"type":"strong"}]},{"text":"option. ","type":"text"},{"text":"Search Bills","type":"text","marks":[{"type":"em"}]},{"text":" window opens.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on the ","type":"text"},{"text":"POS Bill","type":"text","marks":[{"type":"strong"}]},{"text":" option beside the ","type":"text"},{"text":"Search","type":"text","marks":[{"type":"strong"}]},{"text":" prompt.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enter as many details as possible in the search options. The options are: ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bills within this date range","type":"text","marks":[{"type":"strong"}]},{"text":"- You need to enter the date range in the ","type":"text"},{"text":"From ","type":"text","marks":[{"type":"strong"}]},{"text":"and ","type":"text"},{"text":"To ","type":"text","marks":[{"type":"strong"}]},{"text":"fields. Choose your date range from the date picker or the calendar. ","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"Important

Note: The date by default starts from the current date. It can be adjusted as per your need.

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Important","type":"text"}]},{"type":"paragraph","content":[{"text":"Note","type":"text","marks":[{"type":"strong"}]},{"text":": The date by default starts from the current date. It can be adjusted as per your need. ","type":"text"}]}]}],"version":1},"reason":"An info macro in a list item can't be created or edited in the new editor."}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bills of this customer","type":"text","marks":[{"type":"strong"}]},{"text":"- This will show all the bills that have been issued in the name of a particular customer. You can then select the required bill. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bill number like the following","type":"text","marks":[{"type":"strong"}]},{"text":"- If your customer has carried the bill along with him, then you can look for that particular bill by entering the bill number of the customer. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bills containing the following items","type":"text","marks":[{"type":"strong"}]},{"text":"- This enables you to search the bill by scanning the barcode of the items. ","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"Important

Note: This is a much slower process as one barcode might exist in many bills.

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Important","type":"text"}]},{"type":"paragraph","content":[{"text":"Note","type":"text","marks":[{"type":"strong"}]},{"text":": This is a much slower process as one barcode might exist in many bills. ","type":"text"}]}]}],"version":1},"reason":"An info macro in a list item can't be created or edited in the new editor."}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"All bills within this amount range","type":"text","marks":[{"type":"strong"}]},{"text":"- This will show you all the bills within the price range entered between the ","type":"text"},{"text":"From","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"To","type":"text","marks":[{"type":"strong"}]},{"text":" fields.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Then click on ","type":"text"},{"text":"Search","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select the required bill.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on ","type":"text"},{"text":"Void ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"Select Reason ","type":"text","marks":[{"type":"em"}]},{"text":"window opens up. Enter reason by clicking on the browse button beside the ","type":"text"},{"text":"Reason","type":"text","marks":[{"type":"strong"}]},{"text":" search field.","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"Alert

Note: Void Reason can be made mandatory from HO.

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Alert","type":"text"}]},{"type":"paragraph","content":[{"text":"Note:","type":"text","marks":[{"type":"strong"}]},{"text":" Void Reason can be made mandatory from HO.","type":"text"}]}]}],"version":1}}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enter ","type":"text"},{"text":"Remarks","type":"text","marks":[{"type":"strong"}]},{"text":", if you want.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bill is made void successfully","type":"text","marks":[{"type":"em"}]},{"text":" - message is displayed on the screen.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":" in the message window.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on","type":"text"},{"text":" Cancel","type":"text","marks":[{"type":"strong"}]},{"text":" in the ","type":"text"},{"text":"Search Bills","type":"text","marks":[{"type":"em"}]},{"text":" window.","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"Important

When any bill is voided after Loyalty Redemption process has been initiated with third party CRM providers then the loyalty and coupon redemption process must be reverted. So all void bills created in POS will now be shared with third party providers via EMR. (From HO version 11.139.0 onward)

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Important","type":"text"}]},{"type":"paragraph","content":[{"text":"When any bill is voided after ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#091e42"}}]},{"text":"Loyalty Redemption","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#091e42"}}]},{"text":" process has been initiated with third party CRM providers then the ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#091e42"}}]},{"text":"loyalty and coupon redemption process must be reverted. So all void bills created in POS will now be shared with third party providers via ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":"EMR","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":". ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":"(From HO version","type":"text","marks":[{"type":"textColor","attrs":{"color":"#091e42"}}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#091e42"}}]},{"text":"11.139.0","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#091e42"}}]},{"text":"onward)","type":"text","marks":[{"type":"textColor","attrs":{"color":"#091e42"}}]}]}]}],"version":1},"reason":"An info macro in a list item can't be created or edited in the new editor."}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]}]}],"version":1}

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