Ad-hoc Return using RFID in WebPOS
- Zwing KB Team
Zwing WebPOS provides the convenience of ad-hoc returns, allowing you to return any product previously sold through the system. This operation can be performed using RFID scanning for added efficiency.
You need to enable RFID Scanning from Policies in Zwing Console to access this feature.
Add Products to Return by scanning RFID tags
If you wish to make an ad-hoc return, you can follow the steps outlined below.
On the Cart screen, set the mode to Return using the option on top.
Tap on the Scan RFID button to begin.
The RFID Scan Session dialog will appear, a dedicated space that helps you scan and preview scanned products. Ensure the Add Items option is selected, as shown below.
You can now start scanning products with RFID tags, and the scanned products will automatically appear under the Preview Items section on the right. Each repeated scan will increase the scanned quantity for the respective product and will be displayed with its preview.
When Anti-theft Mode is Active
With Anti-theft Mode On, you will not be able to add products using the usual barcode scanning or from the product catalog – it will be restricted to only RFID Scan. Here you can observe in the scan data that during scanning, a unique code is prefixed to the product identifier using a delimiter (@ by default), which can be configured using Policies in Zwing Console.
Once the required products and their quantities are displayed on-screen, check if they require batch, serial or price selection. Make the required selections and then tap on the Add All to Cart button to add the scanned products to the cart.
Click on the Checkout button to process the refund for the return.
On the Checkout page, select the required MOP to make the refund. You can also refund the customer with store credit that can be used for future purchases.
Once complete, you will be redirected to the return invoice summary.
You have successfully processed an Ad-hoc Return by adding products using RFID. You can now print or share the return invoice with the customer via SMS or email.